Returns & Exchanges
We want you to love every piece you purchase from AllMatters, which is why we offer a 30-day window for returns or exchanges on all unworn items with original tags attached. Our goal is to ensure your sustainable fashion journey is seamless and satisfying from start to finish.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all brand tags and protective seals are intact to qualify for a full refund.
Attach the Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.
Ship and Track
Drop off your package at any authorized carrier location; once we receive and inspect your items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing